A Return Policy

When you buy the products from us, we want you be be completely satisfied. If for any reasons you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service (email address: admin@freehoo.net) before returning an item and they will give your some useful advice.
 
www.freehoo.net reserves the right to charge the handling fee for all returned products.
  
Ⅰ. Unconditionally returns accepted within 7 days
 
The Unconditionally returns from our customers are acceptable within 7 days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.
 
P.S.:
1.please make sure the products are unused and will not affect the secondary sales.
2.Because that we charged the shipping fee in behalf of the shipping company, we will only refund you the favourable price which is www.freehoo.net responsibility.
3.After returning the products, please inform us the following information in your account where you can find a chart
 
① the order No.,
② item code
③ Photo of the products you sent back
④ Photo of the shipping label on the package www.freehoo.net sent to you
⑤ Photo of the shipping label in the package you sent to www.freehoo.net
Step:
 
1.      Please consult the customer service about the information we need before sending back the package
2.      send the package back to us
3.      After returning the products, please offer our customer service the information you collect above. 
4.      After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
5.      We will activate the refund in your account when we get the package, then you can use that for new order.
 
Full Refunds
 
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
 
 
Partial Refunds 
 
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.